IMPORTANT NOTICE: Due to recent COVID19 shipping restrictions, we will no longer be able to process or ship orders with an International Shipping Address. Orders within the USA and Canada will process as usual. We are working hard to ship orders without delays, and our warehouse facility is taking extra safety precautions. Please stay safe and healthy during this challenging time.

Returns & Exchanges

theCream has a 100% satisfaction guarantee. Should you for any reason be unhappy with your purchase, we will gladly issue you a refund of your purchase (less any shipping charges).

Please note that we will only refund purchases made from www.theCream.com or our Customer Service Center. Refunds of purchases made from other resellers will not be honored.

If you ever need to return or exchange a product, please note the following guidelines:

Products must be returned within 30 days from date order is delivered. 
Please include a copy of your packing slip (or a note with your order number, name, email address, phone number) and your reason for returning the product(s)
Original shipping and handling charges are non-refundable (if applicable).
Products specified as non-returnable cannot be returned for any reasons.

To initiate your return, please call our Customer Service Center at 1-702-685-8297 or email info@thecream.com to obtain a Returns code. Please clearly write this Returns code on the outside of the box as well as on your copy of the packing slip. Once we have received your return back to our Return Center, we will promptly issue your refund to your original form of payment. Please allow 5-7 business days for the refund to be completed.

Our product return/exchange location is:

The Human Experience, LLC (theCream®)
6130 W. Flamingo Road, Unit 150
Las Vegas, Nevada 89103, USA
www.thecream.com
info@thecream.com

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